Client-Centric Development Model

Digital Mettle delivers custom software across the full spectrum of sizes: from plug-ins for small business automation to enterprise applications with hundreds of data processing screens.

One of the keys to our success is staying flexible, so we can use the best processes to meet client expectations. We work collaboratively with our clients to determine what portions of a solution need to be available and when. If the requirements create trade-offs from an engineering perspective, we are careful to outline those risk factors, so all stakeholders can make informed decisions.

We always maintain open lines of communication with our clients. This involves the frequent sharing of our project plans, ongoing internal documents, in-progress work products, and any new information that could impact delivery dates. Continuous communication allows clients to set expectations with their stakeholders, and is a critical component to long-term success.

Client Centric Model

Understand

  • Listen carefully to the customer challenges
  • Offer Advice on Next Steps

From automation tools to major new products, please don’t hesitate to call and discuss how we can help.

Contact us for a Free Consultation

Define

Document the goals in detail for everyone to understand and agree.

Sample Deliverables

  • Functional Specification
  • Wireframes
  • Flow Diagrams

Investigate

Explore existing technology assets and off-the-shelf options. Discover the technical approach that best fits the customer.

Sample Deliverables

  • Current-State Diagrams
  • Technical Specification
  • Feature Comparisons
  • Data Integrity Analysis

Specify

Create the plan to accomplish the project goals.

Sample Deliverables

  • Milestones
  • Resource Allocation
  • Schedule
  • UI/UX/Visual Design
  • Database Schema
  • Progress Visualization

Build

Execute the plan and develop the system.

Sample Deliverables

  • Graphical Assets
  • Source Code
  • Test Automation
  • Quality Assurance (QA)
  • Deployment Scripts
  • Interim Review Releases
  • Client Presentations

Deliver

Ensure the whole solution is successful, not just the software.

Sample Deliverables

  • Deployment
  • Data Migration
  • Integration Testing
  • Independent Testing
  • Client User Acceptance Testing
  • Bug Reports and Fixes
  • Training
  • Documentation

The Cycle Continues

Stay engaged long-term. Listen to changing needs and help address them.

  • Ongoing Maintenance
  • Support
  • Requested Revisions
  • Additional Solutions